Arandek

Last updated: May 14, 2026

Terms of Use — Arandek

Last updated: May 1, 2025
Version: 1.0

1. About These Terms

These Terms of Use (the "Terms") govern access to and use of the Arandek platform ("Arandek", the "Platform", "we"), offered by:

SACOLAS DE IDEIAS ATIVIDADES DE INFORMÁTICA LTDA
CNPJ: 41.725.670/0001-52
Headquarters: Praça Garibaldi, nº 74, Apt 041, Azenha, Porto Alegre – RS, CEP 90.050-020
Legal representative: Marcio Fabiano de Carvalho

By creating an account, accessing, or using Arandek, you (the "User", "you") agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Platform.

2. What Arandek Is

Arandek is an AI-based productivity platform that allows you to:

  • Chat with intelligent assistants to carry out tasks, search, and create content
  • Organize documents in a Knowledge Base with semantic search
  • Create automations like "when X happens, do Y"
  • Configure custom assistants with their own instructions, tools, and documents
  • Connect external services (Gmail, Slack, Google Drive, Calendar, Notion, and others)
  • Analyze structured data (CSV/Excel spreadsheets) in natural language
  • Work as a team through Projects with members and permissions

Available features vary depending on the subscribed plan (Free, Pro, or Enterprise).

3. Account and Eligibility

3.1 Registration

To use Arandek, you must create an account with true, complete, and up-to-date information. You are responsible for:

  • Keeping your credentials confidential
  • All activity performed with your account
  • Notifying us immediately in case of unauthorized use (security@arandek.com)

3.2 Minimum age

The Platform is intended for people 18 years of age or older, or for minors duly represented/assisted by their legal guardians.

3.3 Corporate accounts

When an account is created on behalf of a legal entity, the person accepting these Terms represents and warrants that they have authority to bind that company.

4. Plans, Payments, and Cancellation

4.1 Plans

Arandek is offered in plans with different limits and features. Current commercial terms (pricing, billing cycle, limits) are available on the Platform’s pricing page.

4.2 Billing

Paid plans are billed on a recurring basis (monthly or yearly), as selected at purchase, automatically to the payment method on file.

4.3 Price adjustments

Prices may be adjusted annually according to IPCA variation or an equivalent index, with at least 30 days prior notice.

4.4 Cancellation

You may cancel your plan at any time in your account settings. Cancellation takes effect at the end of the current billing cycle, with no prorated refund, unless otherwise required by law.

4.5 Non-payment

In case of non-payment, access to paid features may be suspended after prior notice. Data remains retained for the period described in section 11.

5. Acceptable Use

You agree not to:

  • Use Arandek for unlawful, fraudulent, or third-party-rights-infringing purposes
  • Attempt to access restricted areas, reverse engineer, or bypass security controls
  • Overload the infrastructure with abusive automated requests (scraping, DDoS, etc.)
  • Share access credentials among multiple users when the plan does not allow it
  • Generate, store, or distribute illegal, defamatory, discriminatory, sexually explicit content involving minors, or content that incites violence
  • Train competing AI models from Arandek outputs
  • Resell, sublicense, or commercially exploit Arandek without authorization

Violation of these rules may result in immediate suspension or termination of the account, without prejudice to other legal measures.

6. User Content

6.1 Ownership

You retain all rights to the content you submit to Arandek (documents, prompts, data, files — the "User Content").

6.2 License

You grant Arandek a non-exclusive, worldwide, royalty-free, limited license to process, store, transmit, and display your User Content strictly to operate the Platform and provide the contracted services.

6.3 Responsibility

You are solely responsible for User Content, including its legality, accuracy, and for having the necessary rights to submit it.

6.4 AI-generated content

Outputs generated by AI models may contain errors, inaccuracies, or outdated information ("hallucinations"). You are responsible for reviewing and validating any content before using it in critical decisions.

6.5 Content not used to train AI

Your User Content is not used to train global or third-party AI models. Integration data (including Google data) is also not used for training, as detailed in the Privacy Policy.

7. Intellectual Property in Arandek

The Platform — including code, design, trademarks, logos, documentation, and features — is exclusively owned by Arandek and/or its licensors and protected by intellectual property laws.

These Terms do not transfer any intellectual property rights in the Platform to you — only the right to use it according to the subscribed plan.

8. Third-Party Service Integrations

Arandek allows you to connect external services (Gmail, Slack, Google Drive, Calendar, Notion, Microsoft, etc.).

8.1 Authorization

By authorizing an integration, you consent to Arandek accessing data from the external service strictly within the scopes requested on the consent screen.

8.2 Third-party terms

Use of the external service is governed by the terms of that provider (Google, Microsoft, Slack, etc.). It is your responsibility to know and comply with those terms.

8.3 Google API Services

Use of data received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements, as detailed in section 3 of the Privacy Policy.

8.4 Limited liability

Arandek is not responsible for unavailability, changes, or discontinuation of third-party services.

8.5 Revocation

You may revoke integrations at any time in Settings > Integrations or directly in the external service’s permissions panel.

9. Availability and Support

9.1 Availability efforts

Arandek uses reasonable efforts to keep the Platform available, but does not guarantee uninterrupted operation. Maintenance windows, third-party service failures, or force majeure events may occur.

9.2 Support

Support channels and response times vary by plan:

  • Free: documentation and public knowledge base
  • Pro: email support
  • Enterprise: priority support with contract-defined SLA

10. Limitation of Liability

To the maximum extent permitted by law:

  • Arandek is provided "as is" — without warranties of fitness for a particular purpose
  • You are responsible for validating AI outputs before using them in critical decisions
  • Arandek is not liable for indirect losses, lost profits, data loss caused by misuse, or decisions made based on Platform outputs without human review
  • Arandek’s total liability, in any case, is limited to the amount paid by you in the 12 months prior to the event

These limitations do not apply in cases of willful misconduct, fraud, or intentional breach.

11. Data Retention and Deletion

  • While your account is active, your data remains stored
  • After account deletion, data remains recoverable for 30 days
  • After that period, data is permanently deleted, except for:
    • Financial data (5 years, legal requirement)
    • Security logs (6 months)
    • Backups (90 days)

Full retention details are described in the Privacy Policy.

12. Termination

12.1 By the User

You may close your account at any time in Settings > Profile > Close Account.

12.2 By Arandek

Arandek may suspend or terminate your account in case of:

  • Violation of these Terms or the Privacy Policy
  • Prolonged non-payment
  • Fraudulent or abusive use of the Platform
  • Legal requirement

When possible, we will provide prior notice with time to remedy the issue.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email 30 days in advance. Continuing to use the Platform after that period constitutes acceptance of the new Terms.

If you do not agree, you may close your account before the change takes effect.

14. Governing Law and Venue

These Terms are governed by Brazilian law. The courts of Porto Alegre/RS, Brazil shall have jurisdiction over any disputes, to the exclusion of any other, however privileged, except where absolute jurisdiction is required by law.

15. General Provisions

  • Severability: if any clause is deemed invalid, the remaining clauses remain in force
  • No waiver: failure by Arandek to exercise a right does not constitute waiver
  • Assignment: you may not assign these Terms without authorization. Arandek may assign them in the event of corporate reorganization, merger, or acquisition

16. Contact

These Terms are available at arandek.com/terms. The corresponding Privacy Policy is available at arandek.com/privacy.